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Effective Date: August 1st, 2026
At Don’t Stop, we are committed to providing high-quality adult lifestyle products and an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help. This Returns & Refund Policy explains the conditions under which products may be returned and refunds may be issued.
By placing an order on www.dontstop.pk, you agree to the terms outlined in this policy.
Customers may request a return within 7 days of receiving their order.
A return request may be considered for the following reasons:
All return requests are subject to review and approval by Don’t Stop.
To qualify for a return, the product must:
Products that do not meet these conditions may not qualify for a refund.
Because Don’t Stop specializes in adult lifestyle products, maintaining product hygiene is essential.
For the health, safety, and privacy of all customers, we cannot accept returns for products that:
These measures help ensure that every customer receives products that are safe, clean, and suitable for use.
To initiate a return, please contact our customer support team within 7 days of receiving your order.
When contacting us, please provide:
Our support team will review your request and provide return instructions if the request is approved.
Unless otherwise agreed by Don’t Stop, customers are responsible for the cost of returning products.
Customers should ensure that returned products are packaged securely to avoid damage during transit.
We recommend using a reliable courier service and retaining proof of shipment until the return process has been completed.
After we receive your returned product, our quality assurance team will inspect it to verify that it meets the conditions outlined in this policy.
Inspection typically includes:
Only approved returns will proceed to the refund stage.
If your return is approved after inspection, your refund will be processed.
Refund approval is subject to:
If a returned product does not meet our return requirements, the refund request may be declined.
Approved refunds are issued through one of the following methods:
Refunds are issued only to the customer who originally placed the order.
Once your returned product has been received and approved, your refund will be processed within 7 business days.
Depending on your payment provider or financial institution, additional processing time may apply before the funds appear in your account.
The following charges are non-refundable:
Only the approved product value will be refunded.
In certain situations, Don’t Stop may issue a partial refund instead of a full refund if:
Any partial refund decision will be communicated to the customer before processing.
A return request may be declined if:
If a return is rejected, the product may be shipped back to the customer at the customer’s expense.
If an order is cancelled before dispatch, any prepaid amount received by Don’t Stop will be refunded using the original agreed refund method.
Orders that have already been dispatched cannot be cancelled and will instead be handled under our Return or Exchange Policies where applicable.
To protect our customers and business from fraudulent activities, Don’t Stop reserves the right to:
Don’t Stop reserves the right to modify or update this Returns & Refund Policy at any time without prior notice.
The latest version will always be available on www.dontstop.pk.
If you have any questions regarding returns or refunds, please contact us.
Don’t Stop
Website: www.dontstop.pk
Email: dontstoppk@gmail.com
Phone: 0319-9571195
WhatsApp: 0319-9571195
Business Hours: 24 Hours, 7 Days a Week
Address: Islamabad/Rawalpindi, Pakistan
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