Exchange Policy

Effective Date: August 1st, 2026

At Don’t Stop, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure it reaches you in excellent condition. However, if you receive an incorrect, damaged, defective, or unsuitable product, we are happy to assist you with an exchange in accordance with this policy.

By placing an order on www.dontstop.pk, you agree to the exchange terms outlined below.

Exchange Eligibility

Customers may request an exchange within 7 days of receiving their order.

Exchange requests may be accepted under the following circumstances:

You received the wrong product.
You received the wrong size.
The product arrived damaged during delivery.
The product has a manufacturing defect.
You wish to exchange the product due to a change of mind.

All exchange requests are subject to inspection and approval by Don’t Stop.

Product Condition Requirements

To qualify for an exchange, the product must:

Be returned within 7 days of delivery.
Be unused and in its original condition.
Be returned with all original tags, labels, accessories, and packaging (where applicable).
Not show signs of misuse, intentional damage, or improper handling.

Products that do not meet these conditions may not be eligible for exchange.

Hygiene & Product Safety

As Don’t Stop specializes in adult lifestyle products, hygiene and customer safety are extremely important.

For health and hygiene reasons, we reserve the right to decline an exchange request if a returned product:

Has been used or worn.
Has been washed, cleaned, or altered.
Shows signs of use, stains, odors, or damage caused after delivery.
Cannot be safely resold due to hygiene concerns.

This policy helps us ensure that every customer receives products in safe and hygienic condition.

How to Request an Exchange

If you wish to exchange a product, please contact our customer support team within 7 days of receiving your order.

When submitting your request, please provide:

Your Order Number
Your Full Name
Your Contact Number
The Reason for the Exchange
Clear photographs of the product (if damaged, defective, or incorrect)

Our team will review your request and provide further instructions if the exchange is approved.

Exchange Approval Process

Once we receive your request:

Our support team will review the information provided.
Additional photographs or details may be requested if required.
If approved, you will receive return instructions.
After receiving and inspecting the returned item, we will process the exchange.

Approval of an exchange request remains at the sole discretion of Don’t Stop, based on the condition of the returned product and compliance with this policy.

Return Shipping Charges

Unless otherwise agreed by Don’t Stop, customers are responsible for the cost of returning products for exchange.

The customer is responsible for ensuring that the returned parcel is packaged securely to avoid damage during transit.

We recommend using a reliable courier service and keeping proof of shipment until the exchange process has been completed.

Exchange Shipping Charges

If the exchange request is approved, Don’t Stop will dispatch the replacement product after successfully receiving and inspecting the returned item.

Additional shipping charges may apply depending on the reason for the exchange. Our customer support team will inform you of any applicable charges before processing the replacement.

Exchange for Wrong Size

If you ordered the wrong size, you may request an exchange within the applicable exchange period, provided the product:

Has not been used or worn.
Remains in its original condition.
Meets all eligibility requirements outlined in this policy.

Customers are encouraged to carefully review product descriptions and sizing information before placing an order.

Exchange Due to Change of Mind

We understand that preferences may change after purchase.

If you wish to exchange a product due to a change of mind, your request may be considered provided:

The exchange request is submitted within 7 days.
The product remains unused and hygienic.
The product is returned in its original packaging and condition.

Approval is subject to inspection upon receipt.

Sale & Promotional Items

Products purchased during promotional campaigns, discount offers, or sales are eligible for exchange, provided they meet all requirements stated in this policy.

The replacement item will be processed according to the current exchange procedure.

Non-Exchangeable Situations

Exchange requests may be declined if:

The request is made after the 7-day exchange period.
The product has been used, worn, washed, or altered.
The product is returned without its original packaging or accessories (where applicable).
The damage was caused by improper handling after delivery.
The customer provides incomplete or incorrect information.

Inspection of Returned Products

Every returned product undergoes a quality inspection after arriving at our facility.

Only after successful inspection will the exchange process proceed.

If the returned item does not meet our exchange requirements, it may be returned to the customer without replacement.

Policy Changes

Don’t Stop reserves the right to update or modify this Exchange Policy at any time without prior notice.

The latest version will always be available on www.dontstop.pk.

Contact Us

If you have any questions regarding exchanges, please contact us.

Don’t Stop

Website: www.dontstop.pk

Email: dontstoppk@gmail.com

Phone: 0319-9571195

WhatsApp: 0319-9571195

Business Hours: 24 Hours, 7 Days a Week

Address: Islamabad/Rawalpindi, Pakistan