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Frequently Asked Questions (FAQ)

What is Don't Stop?

Don’t Stop is a Pakistani online store specializing in adult lifestyle products designed to help couples enhance intimacy, romance, and connection. Our products are intended exclusively for adults aged 18 years or older.

Only customers who are 18 years of age or older may purchase products from our website.

Yes. We carefully source our products from trusted suppliers and inspect them before dispatch to help ensure quality and customer satisfaction.

Yes. Every order is packed in plain, discreet packaging. The outer package does not reveal the product inside or indicate that it contains adult lifestyle items.

No. We value your privacy. Your package is shipped discreetly, and your personal information is handled according to our Privacy Policy.

Yes. We currently deliver to customers across Pakistan.

No. At this time, we only ship within Pakistan.

Our standard shipping fee is PKR 199. We also offer free shipping on prepaid orders and eligible first orders.

Orders are usually processed within 1–2 business days and delivered within 5–7 business days after dispatch.

At present, online order tracking is not available. If you need an update, simply contact our customer support team at Whatsapp.

We ship through trusted courier partners including PostEx, TCS, and Leopards Courier.

Yes. Cash on Delivery is available for eligible locations throughout Pakistan.

We currently accept:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Easypaisa

Yes. Orders can be cancelled before dispatch. Once the order has been handed over to the courier, it can no longer be cancelled.

Order confirmation helps us verify delivery details, reduce failed deliveries, and protect customers from unauthorized purchases.

If your order has not yet been dispatched, please contact us immediately. We will do our best to update your delivery information.

If you receive an incorrect product, please contact us within 7 days of delivery. We will review your request and arrange an exchange if approved.

Please contact us as soon as possible and provide clear photos of the damaged product and packaging. Our team will review your request and guide you through the next steps.

Yes. Products may be exchanged within 7 days, provided they are unused, unopened, and hygienically resalable, and meet the conditions outlined in our Exchange Policy.

Yes. Eligible products may be returned within 7 days, subject to the conditions described in our Returns & Refund Policy.

Unless otherwise agreed, customers are responsible for the cost of returning products.

Approved refunds are generally processed within 7 business days after we receive and inspect the returned product.

No. Original shipping charges and return shipping costs are non-refundable.

Yes. You may create an account for a faster shopping experience, or you can complete your purchase using guest checkout.

Yes. Simply contact our customer support team, and we will assist you with your account deletion request where applicable.

We take reasonable measures to safeguard your personal information and use it only for purposes such as order processing, customer support, and improving our services. Please see our Privacy Policy for more details.

We may occasionally send promotional emails or WhatsApp offers. If you no longer wish to receive them, simply contact us, and we will remove you from our marketing list.

Please contact us immediately after placing your order. If your order has not yet been dispatched, we will do our best to update your information.

You can reach us through:

Email: dontstoppk@gmail.com

Phone: 0319-9571195

WhatsApp: 0319-9571195

We are available 24 hours a day, 7 days a week.

Our business operates from Islamabad/Rawalpindi, Pakistan, and we currently serve customers throughout Pakistan.

Need More Help?

If you couldn’t find the answer you were looking for, our support team is always ready to assist you.

Email: dontstoppk@gmail.com

WhatsApp: 0319-9571195

Business Hours: 24 Hours a Day, 7 Days a Week

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