Shipping Policy

Effective Date: August 1st, 2026

At Don’t Stop, we strive to deliver your order quickly, securely, and with complete discretion. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.dontstop.pk.

By placing an order with us, you agree to the terms outlined below.

Order Processing

After you place an order on our website, our team will review the order details and contact you through WhatsApp or phone for confirmation, where applicable.

Once your order has been confirmed:

Orders are processed within 1–2 business days.
Processing time may be longer during public holidays, promotional sales, or periods of unusually high order volume.
Orders are not shipped until the confirmation process has been completed.

Delivery Time

After dispatch, most orders are delivered within:

5–7 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

While we work with reliable courier partners, delivery timelines cannot be guaranteed in every situation.

Shipping Charges

Our standard shipping fee is:

PKR 199 (Flat Rate)

We also offer:

Free shipping on prepaid orders.
Free shipping on eligible first orders, subject to ongoing promotional offers.

If any shipping promotion changes, the updated terms will be displayed on our website.

Delivery Coverage

We currently deliver across Pakistan only.

At this time, we do not offer international shipping.

Courier Partners

To ensure reliable delivery, we ship orders using trusted courier companies, including:

PostEx
TCS
Leopards Courier

The courier used for your shipment may vary depending on your location, service availability, and operational requirements.

Discreet Packaging

We understand the importance of privacy when purchasing adult lifestyle products.

For this reason:

All orders are packed in plain, discreet packaging.
The packaging does not display product names or reveal the contents inside.
No explicit branding related to adult products is printed on the outer packaging.

Our goal is to protect your privacy throughout the delivery process.

Order Confirmation

To minimize delivery issues and fraudulent orders, we may contact you through WhatsApp or phone before dispatch.

If we are unable to reach you within a reasonable time, your order may be delayed or cancelled.

Cash on Delivery (COD)

We proudly offer Cash on Delivery (COD) across eligible locations in Pakistan.

Customers choosing COD are requested to:

Provide accurate delivery information.
Be available to receive the parcel.
Pay the full order amount at the time of delivery.

Repeated refusal to accept COD orders may result in future order restrictions.

Prepaid Orders

Customers may also choose to pay in advance using one of our accepted payment methods.

Eligible prepaid orders may receive promotional benefits such as free shipping, where applicable.

Orders are processed after payment verification.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Please ensure that your:

Full Name
Mobile Number
Complete Delivery Address
City

are entered correctly before placing your order.

Don’t Stop is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed because:

The customer is unavailable,
The delivery address is incorrect,
The customer refuses to accept the parcel, or
The courier is unable to contact the customer,

the parcel may be returned to us.

Additional shipping charges may apply if the customer requests the parcel to be shipped again.

Order Tracking

At this time, Don’t Stop does not provide online order tracking through its website.

If you have questions about your order status, please contact our customer support team using the details provided below.

Shipping Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including but not limited to:

Severe weather conditions
Public holidays
Political disruptions
Natural disasters
Courier operational delays
High seasonal order volume

We appreciate your patience and understanding if such delays occur.

Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend:

Inspecting the parcel before accepting it.
Taking clear photographs of any visible damage.
Contact our customer support team as soon as possible.

We will review the situation and assist you in accordance with our Exchange Policy and Returns & Refund Policy.

Shipping Restrictions

We reserve the right to refuse shipment or cancel an order if:

Delivery is not possible to the provided location.
The address appears fraudulent or incomplete.
The order violates our Terms & Conditions.
Required order confirmation cannot be completed.

Policy Updates

Don’t Stop reserves the right to update or modify this Shipping Policy at any time without prior notice.

The latest version will always be available on www.dontstop.pk.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Don’t Stop

Website: www.dontstop.pk

Email: dontstoppk@gmail.com

Phone: 0319-9571195

WhatsApp: 0319-9571195

Business Hours: 24 Hours, 7 Days a Week

Address: Islamabad/Rawalpindi, Pakistan

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