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Get Free Shipping on Prepaid orders
Effective Date: August 1st, 2026
At Don’t Stop, we understand that plans can change after placing an order. This Cancellation Policy explains when and how an order can be cancelled, as well as the circumstances under which Don’t Stop may cancel an order.
By placing an order on www.dontstop.pk, you agree to the terms outlined below.
Customers may request to cancel their order before it has been dispatched.
Since we confirm orders through WhatsApp or phone before shipping, cancellation requests should be made as soon as possible after placing the order.
If your order has not yet been handed over to the courier, we will make every reasonable effort to cancel it.
Once an order has been dispatched to the courier, it cannot be cancelled.
At this stage, the shipment is already in transit, and any issues after delivery will be handled according to our Exchange Policy and Returns & Refund Policy, where applicable.
To request an order cancellation, please contact our customer support team immediately through WhatsApp, phone, or email.
Please include the following information:
Providing complete information will help us process your request more quickly.
If a prepaid order is successfully cancelled before dispatch, the amount paid for the products will be refunded using one of the following methods:
Refunds for approved cancellations are generally processed within 7 business days.
Customers who select Cash on Delivery (COD) may cancel their order before dispatch without any cancellation fee.
However, repeatedly placing COD orders and cancelling them after confirmation may result in restrictions on future COD orders.
This measure helps us reduce unnecessary shipping costs and maintain efficient service.
To protect both our customers and our business, Don’t Stop reserves the right to cancel any order before dispatch for reasons including, but not limited to:
If an order is cancelled by Don’t Stop, any eligible prepaid amount received will be refunded in accordance with this policy.
To ensure accurate deliveries, we may attempt to contact customers through WhatsApp or phone before dispatching an order.
If we are unable to receive a response within a reasonable time, we reserve the right to cancel the order.
This process helps reduce failed deliveries and protects customers from unauthorized purchases.
Orders may be cancelled if:
Customers are responsible for ensuring that all order information is accurate before completing the purchase.
While we strive to keep our inventory updated, certain products may occasionally become unavailable after an order has been placed.
If this occurs:
Where possible, we may also offer an alternative product, subject to your approval.
To protect our customers and maintain a secure shopping environment, Don’t Stop reserves the right to investigate suspicious transactions.
Orders may be cancelled if we reasonably believe they involve:
Occasionally, events beyond our reasonable control may affect our ability to fulfill orders.
These may include:
In such situations, we may cancel affected orders and notify customers as soon as reasonably possible.
Don’t Stop reserves the right to update or modify this Cancellation Policy at any time without prior notice.
The latest version will always be available on www.dontstop.pk.
If you have any questions regarding this Cancellation Policy or wish to cancel an order, please contact us.
Don’t Stop
Website: www.dontstop.pk
Email: dontstoppk@gmail.com
Phone: 0319-9571195
WhatsApp: 0319-9571195
Business Hours: 24 Hours a Day, 7 Days a Week
Address: Islamabad/Rawalpindi, Pakistan
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